Estádio da Luz
Estádio do Sport Lisboa e Benfica,
Club / Stadium Contact for Disabled Supporters
707 200 100
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
The main airport in the city is Lisbon Portela Airport, with many international connections across a large number of European destinations available. MyWay disabled assistance desks can be found in both terminals.
Santa Apolonia has connections to many of Europe’s biggest cities via direct trains from Paris and Madrid. The station is situated in the district of Alfama. 31 of the 52 metro stations in Lisbon are fully accessible for disabled passengers. This is mostly the newer stations, and they are equipped with elevators, escalators and moving walkways. The stations closest to the stadium, Colégio Militar/Luz and Alto dos Moinhos, are not accessible. There are also a number of accessible buses in the city, provided by Carris. The 703, 726, 729 (including audio guide) and 767 stop near the stadium. The company also offers a door-to-door service for fans in the Lisbon region with limited mobility and their companions. This service is available 7 days a week and can carry 5 wheelchairs. For more information, please visit: www.caris.pt / www.carris.pt/pt/mobilidade-reduzida
Disabled fans can pre-book accessible parking spaces by calling 707 200 100. There are 5 spaces on level 0 (park 5, next to the Praça Centenarium) and on the parking in level -3. The spaces on level -3 have access to a lift and are available subject to availability.
Getting a Ticket
Tickets for wheelchair users are the same price as for non-disabled fans, and a complimentary companion ticket is provided as a reasonable adjustment. When purchasing a ticket, fans may need to present proof of disability (cartão de portador de deficiência or comprovativo da Junta Médica).
Spectator Viewing areas
There are 72 spaces for wheelchair users in the stadium, and adjacent seats for companions. They are located on level 0, around the back of the bottom tier on specific platforms. There are 12 spaces in the Coca-Cola Stand, accessed by gates 25 and 26; 24 spaces in the MEO Stand, accessed by gates 17 and 19; 24 spaces in the Moche Stand, accessed by gates 4 and 32; and 12 spaces in the Sagres Stand, accessed by gates 10 and 11. Spaces are sheltered and elevated, but non-disabled fans in front can interfere with sightlines.
Blind and partially sighted supporters may sit anywhere in the stadium. Guide dogs are allowed, and fans may be offered a space on the platforms if they are accompanied by a guide or assistance dog. Fans who plan to visit the stadium with a guide or assistance dog should contact the club in advance of the match.
Deaf and hard of hearing fans should contact the club in advance of the match to make arrangements for any specific requirements that they may have.
Dedicated amenity seats are available for ambulant disabled supporters, and these can be easily requested when purchasing tickets. These seats are located at the top of the first level, and sightlines are good. Any fans with specific requirements can contact the club ahead of the match to make the most suitable seating arrangements.
Refreshment kiosks are located at convenient points around the stadium concourses. However, the stadium does not provide any kiosks with low-level counters for wheelchair users.
8 accessible toilets are conveniently located for the wheelchair user viewing areas on Level 0. Of these 8, there are 4 in the MEO Stand and 2 in both the Coca-Cola and Sagres Stands. They are of a good standard and easily identifiable. 4 additional accessible toilets are located on level 1 in the hospitality and VIP areas.
Audio-descriptive commentary is currently not provided at the stadium.
The club has 5 wheelchairs available in the Museum and 1 in Public Relations Management. It is their intention to create a communal space at Gate 18, where there will be 3 wheelchairs available for matchdays and visits to the stadium. They cannot be reserved, but stewards will be there to help at all entrances. These wheelchairs cannot be used on the accessible platforms, nor for the entire event as they need to be available for any eventuality.
To find out about the specific accessible services available, please contact the club.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
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