Bayer 04 Leverkusen
Bayer 04 Leverkusen
Club / Stadium Contact for Disabled Supporters
Andreas Paffi Paffrath
+49 (0)214 8660 860
Disabled Supporters Group
+49 (0)214 8660860
Access Information for Disabled Supporters
Getting there and Parking
The nearest train station to the BayArena is Leverkusen-Mitte station, which is approximately 1.5km from the stadium. Trains run to here from central Leverkusen and from Cologne Hauptbahnof. Disabled passengers should be aware that there are no lifts available to/from apart from on Platform 1 where S-Bahn line S6 (Essen-Dusseldorf-Langenfeld-Cologne) runs. From Platform 1 passengers can gain entry and exit via a ramp to the station square. To book assistance with boarding and alighting, purchasing tickets and reserving accessible spaces, disabled passengers are advised to contact the Mobility Service Centre on +49 (0) 180 6 512 512 or online here. The Mobility Service Centre is open every day from 06:00 to 22:00
The nearest international airport to the city of Leverkusen is Cologne/Bonn airport. This is approximately 41km from Leverkusen city centre. From Cologne/Bonn airport, supporters can take the S-Bahn line S13 to Cologne Hautbahnhof. Then can take the S-Bahn line S6 toward Essen to Leverkusen-Mitte.
A number of buses run from Leverkusen city centre to within a couple of minutes walk of the BayArena on a matchday. Additionally, shuttle buses run from the Bayer Plant to the stadium. All buses on these routes are suitable for wheelchair users with low-level floors for ease of access.
Accesible parking is available at the stadium, these are situated 100m from the main entrance. Parking permits are needed by supporters to access the parking areas, these permits can be obtained from the club prior to the match.
Getting a Ticket
For information about buying a ticket, please contact the club directly.
Spectator Viewing areas
There are 58 spaces for wheelchair users located on the South Stand, blocks H2 and H3. Home and away supporters sit together. The accessible entrance points are Gates H3 and H4 in the South Stand. Sightlines are good, seats are sheltered, and there are no obstructed views. The club provides a complimentary ticket for Personal Assistants, and they are seated behind the wheelchair user.
There are 20 spaces for blind and partially sighted supporters, located in block H of the South Stand. Sightlines are good, seats are sheltered, and there are no obstructed views. There is an audio descriptive commentary service and 10 headsets are available to use on a first come first serve basis. Personal Assistants can be seated in front.
There are 2 accessible toilets situated close to the wheelchair user spaces. There is level access to all the toilets, with grab rails and sufficient space for a wheelchair user and Personal Assistant.
The club provides an audio descriptive commentary service and headsets are available to use on loan. For more information about services please contact the club directly.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
For the detailed CAFE stadia report please click here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
Please upload any photos or any documents that help to explain your match day experience.
Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.
Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.
If you require assistance in using this section, please contact us by email at firstname.lastname@example.org or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.
Translations provided automatically by Google