Basel

 

Stadium Information

Club

Basel

Stadium

St. Jakob-Park

Address

Club / Stadium Contact for Disabled Supporters

Name

Telephone number

Email address

Website address

Disabled Supporters Group

Contact Name

Telephone number

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

There is a train shuttle service between the main Basel train station and St Jakob station. St Jakob station is next to the C1 entrance of the stadium. From the station, there is a lift (with capacity for one wheelchair user at a time) directly to C1 entrance. 

 

Tram 14 stops just outside the VIP main entrance, but the tram is not accessible. There are also several buses that stop outside the stadium.

 

There is underground parking available in the supermarket next to the stadium. Parking spaces can only be accessed during the shopping centre’s opening hours. The maximum vehicle height is 1.9m. There is a lift from the underground parking area to the seating in Section B. 

Getting a Ticket

 

Disabled fans can purchase tickets via the club's online ticketing portal: https://ticketing.fcb.ch/Startpage.aspx?msg=0&ret=64 

via email ticketing@fcb.ch

or at the St. Jakob-Park club shop, BaZ on Aeschenplatz and the Fanshop Markus Vogel in Küchengasse. 

 

Companion tickets are not compliementary but the total price for one disabled fan and their companion is similar to the price of one stadard seat.

Spectator Viewing areas

 

There are 90 wheelchair user spaces. All located along section C1-C6. 
There are no wheelchair user spaces in the away fans section, with 10 wheelchair user spaces along the section C1-C6 being reserved for away fans. 

 

The stadium has not identified any easy access seats. 

Amenities

 

There are 3 accessible toilets in general seating areas. 2 of the accessible toilets are unisex and located outside the C1 entrance, with left and right-hand transfers.

The third accessible toilet is located close to wheelchair user spaces in sections C4 and C5. This toilet has a left-hand transfer. 

 

A restaurant, located by section A, has two low-level (drop) counters.
Concessions are mostly inaccessible, but are close to accessible viewing areas.
The club shop and its museum are accessible and the changing rooms in the club shop are currently inaccessible.

Services

 

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.

Accessible underground parking in supermarket

Accessible underground parking in supermarket

Accessible underground parking in supermarket

More Stadium Photos

C! entrance and accessible toilets

C! entrance and accessible toilets

C! entrance and accessible toilets

Accessible counter in restaurant

Accessible counter in restaurant

Accessible counter in restaurant

Wheelchair user spaces C1 - C6

Wheelchair user spaces C1 - C6

Wheelchair user spaces C1 - C6

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Anthony Joy

Match: FC Basel v Arsenal, 06/12/16 UEFA Champions League

Published: 12/12/2016

 

Wheelchair viewing bays in the visitors section

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Anthony Joy

Match: FC Basel v Arsenal, 06/12/16 UEFA Champions League

Published: 12/12/2016

 

Sitting with Friends at St Jakob Park

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Anthony Joy

Match: FC Basel v Arsenal, 06/12/16 UEFA Champions League

Published: 12/12/2016

 

The best part of the Champions League group stages is the opportunity to visit new cities and new grounds. So it was with our trip to FC Basel, and with only an outside chance of topping the group we looked forward to sampling some Swiss hospitality and seeing Arsenal complete one of our more successful qualifying campaigns in recent years.

  

Getting There & Parking

 

We spent the day taking in the sights of the Christmas Markets around Basel old town, sampling some Gluwein (think Mulled wine) before heading back to our hotel to layer-up against the bitter cold expected during the game.  Advice for supporters was to use Tram 14 direct to the stadium.  Fortunately our hotel was near to the main trainstation so the tram stop was about 10 minutes walk away.  You can also take Tram 11 one stop to reach Tram 14 stop.  All the trams appeared to have at least one wheelchair accessible door.  There is an external call button, but if you wave at the driver they always came out to assist.   You board via a fold-out ramp from the floor of the tram.

 

The journey only took 15 minutes, but the tram was quite crowded.  The walk from the city centre takes about 35 minutes; we did this after the game as the crowd for the tram was enormous. 

 

Arsenal fans were to enter through Gate B; Arsenal stewards present directed me to Gate C to use a lift to the podium level at St.Jakob Park.  I naturally assumed I was in a different part of the ground, sitting with home supporters as is often the case in European away games.   A steward escorted me inside the stadium and along through 2 segregation gates, to the back of the visitors section.  Much like PSG earlier in the group, I was sitting with my own fans.   A really welcome surprise - a few phone calls later, my friends came to join me. 

 

 

Spectator Viewing areas 

 

There were 5 wheelchair bays at the back of the lower tier, with no companion seating beside or to the rear.  Seats were in front but I could easily see over my friends who stood.   This means you are a long way from the pitch – I could see no obvious pitchside wheelchair viewing areas. That said, other than the customary netting around visitors sections in Europe, and the freezing fog the view was good.

 

After the game, we expected to be kept in, but a steward was there right away to escort us back to the lift at Gate C.   The queue for the Tram was enormous, and in the freezing fog we didn’t want to be standing around so opted to walk back to the city centre.

 

  

Getting a Ticket

 

Our tickets were facilitated through Arsenal, and we’re a cinema style stub ticket (so easy to drop and probably lose!)  We were told to expect ID checks but as often happens, this didn’t materialise.  Even using the lift at Gate C, the whole entry into the ground barely took longer than a few minutes. 

  

Amenities

 

Just on entering the ground at Gate C was a wheelchair accessible toilet but I didn’t have need to make use of it.    I didn’t see one in the visitors section.   

 

Services

 

There was a kiosk at the back of the visitors section which although the counter was quite high I could manage.   The bar to designate the entrance/exit for queuing was tight, and I think a power chair may struggle. 

 

 

 

Arsenal pulled off a great win and thanks to a draw in Paris we topped the group. We walked for about 35minutes to find an open bar for some food and celebratory beers. 

 

 Basel in general

 

Travelling from Basel airport is easy.   From departures you can take Bus 50 to the main train-station; accessible boarding is via the middle doors and a fold out ramp.   

 

The streets of Basel are ok, and while there are the usual cobble stones, there is plenty of flat paths to use.   Be a little careful of the tram tracks.  Going up to the Townhall and cathedral involves a very steep hill AND cobbles but it does offer some great views of the city and river. 

 

Accessible toilets were as actually relatively easy to find.   A well-known fast food restaurant saved the day along Steinenvorstadt, while a Swiss-German Keller style restaurant Zum Braunen Mutz has full access, a toilet and some great Swiss-German fayre! 

 

All in all, another superb trip.

 

 

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