Athletic Club

 

Stadium Information

Club

Athletic Club

Stadium

Estadio San Mamés

Address

Rafael Moreno Pitxitxi

S/N 48013

Bilbao

Bizkaia

Spain

Club / Stadium Contact for Disabled Supporters

Name

Telephone number

Email address

Website address

Disabled Supporters Group

Contact Name

Telephone number

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

By Air

The nearest airport to the Estadio San Mamés is Bilbao Airport which is located approximately 14km from the stadium. The airport is fully accessible for disabled passengers with automatic doors, lifts and accessible toilets throughout the airport buildings.

 

To find out more information on the services and help available at Bilbao airport for disabled passengers, please click here or you can down the airport's accessibility information brochure here.

 

Assistance at the airport can be reserved by completing the airport's online assistance form or by telephoning Bilbao airport on +34 91 321 1000. Disabled passengers should also book assistance through their travel operator.

 

From the airport, disabled spectators can take Bizkaibus Line Bus A3247 from outside the terminal building to Bilbao Bus Terminal which is approximately 800 metres from the stadium.

 

Most of the buses that run from the airport to Bilbao bus terminal have space on board for two wheelchairs and have an automatic ramp to aid boarding.

 

By Bus

The main Bilbao bus routes to the stadium from the city are the 38, 56, 76 and A3927. There are bus stops located approximately 50 metres from the stadium perimeter. Most of the buses that operate in Bilbao have low-level floors, ramps and space on board for up to two wheelchairs.

 

By Metro

The nearest metro station to the stadium is the San Mamés metro stop which is located around 500 metres from the stadium podium. All metro stations in the city, including the San Mamés station are accessible for disabled passengers with lifts and level boarding access for wheelchair users and passengers with limited mobility.

 

By Tram

The nearest tram stop to the stadium is the San Mamés, which is located approximately 650 metres from the stadium podium. The tram stop and tram vehicles which operate at this stop are fully accessible.

 

Accessible Car Parking

There is limited accessible car parking available in the stadium's underground car park and there is also limited off-street accessible parking around the stadium that is in use for disabled spectators on matchdays.

Getting a Ticket

 

The stadium have advised that disabled spectators wishing to attend an Athletic Club home match are able to purchase tickets at the stadium box office. Disabled spectators will also be offered a complimentary companion ticket if required.

Spectator Viewing areas

 

Accessible entrance points

Each stand at the stadium has one accessible entrance point - Gates 1, 8, 16 and 23. Accessible entrances are indicated by the internationally recognised sign for disability placed above the entrance point.

 

Wheelchair viewing areas

The club have advised CAFE that there are 208 wheelchair user spaces located across all areas of level 0. All wheelchair user spaces have adjacent companion seating.

 

The seats are sheltered and provide adequate sightlines. A raised viewing platform in section 110 of the stadium improves sightlines further.

 

There are no designated wheelchair user spaces are available in the VIP and hospitality areas of the stadium, but seating can be removed to create wheelchair user spaces if required and if enough notice is given by guests who require this.

 

Easy access seating viewing areas

The stadium has advised that they have 102 easy access seating available in level 0 with adjacent companion seating. 

 

Easy access seating is available in the VIP and hospitality areas with limited stepped access to the seating areas.

Amenities

 

There are 7 accessible male toilets and 7 accessible female toilets located across level 0. The accessible toilets offer a mixture of left and right hand transfer. The accessible toilets are indicated by peninsular signage using the internationally recognised symbol for disability, which is placed at an adequate height so it is visible in crowded concourses. 

 

There are food and drink concessions located close to all the accessible viewing areas. Each concession has one low-level serving counter available.

 

Hospitality lounges have sufficient space for wheelchair users to circulate and accessible toilets nearby. A mix of high and low tables are available in the hospitality lounges. There are no low-level serving counters at the bars with the hospitality areas.

 

Accessible toilets within the hospitality areas are similar to the accessible toilets in the general allocation areas of the stadium.

 

The club shop has level access and an accessible changing room. There are no low-level counters at the cash desks.

 

There is level access into the San Mamés restaurant and sufficient space for wheelchair users to circulate once inside.

Services

 

CAFE currently has no information on accessible services available at the stadium.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.

Accessible entrance point at Estadio San Mamés

Accessible entrance point at Estadio San Mamés

More Stadium Photos

Accessible seating area at Estadio San Mamés

Accessible seating area

Food and drink concession with low-level serving counter at Estadio San Mamés

Food and drink concession with low-level serving counter

Accessible seating area at Estadio San Mamés

Accessible seating area

Accessible viewing area at Estadio San Mamés

Accessible viewing area

Accessible toilet Estadio San Mamés

Accessible toilet

A mixture of left-hand and right-hand transfer accessible toilets are available throughout the stadium

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

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