Arsenal Football Club,
75 Drayton Park,
Club / Stadium Contact for Disabled Supporters
020 7704 4492
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
The closest international airport is London Heathrow, however it is also reachable by Stansted Airport, Luton Airport and Gatwick Airport.
All TFL main bus routes are now wheelchair accessible. The main bus stops close to the stadium are located on Holloway Road, Nags Head, Seven Sisters Road, Blackstock Road and Highbury Corner. Further information is available through www.tfl.gov.uk
National Rail have published links to the nearest stations to sporting venues including Arsenal see here for more information.
All London Style ’Black Cabs’ are now wheelchair accessible and can provide a suitable alternative to the bus or car. Suggested drop off points are either outside the Armoury Store or in Queensland Road at the entrance to the stadium car park.
For more information please visit the club website.
The stadium includes provision for match day parking for up to 100 disabled people holding valid Blue Disabled Parking Badges. Parking must be pre-booked in advance. Please note that due to the road closures around the stadium on match days, people using the stadium car park will have to ensure they arrive at least 1-2 hours before kick-off and, will be held back from leaving the car park for at least an hour after the game has ended.
Getting a Ticket
For information on purchasing a ticket please visit the Arsenal Website <click here>
Spectator Viewing areas
There are 240 spaces for wheelchair users on raised platforms located throughout the ground. This is made up of 227 for home fans and 13 for away fans. Approximately 150 of these spaces are available on a match by match basis.
The club provides a complimentary Personal Assistant ticket and they can be seated behind.
A total of 200 seats are available and are allocated to both ambulant and blind/partially sighted supporters. Approximately 100 of these spaces are available on a match by match basis. These seats are heavily oversubscribed. All are sheltered and sightlines are good with no obstructed views. Audio descriptive commentary is available.
The conference, banqueting and meeting facilities include lift access from car park or podium level and induction loops for people who are deaf or hard of hearing. For further information please contact 0845 262 0004.
All conference, banqueting and meeting facilities are also fully accessible to disabled people.
There are accessible toilets; keys are required to get access. These are stewarded at all times.
For Assistance Dog users the stadium provides a dog toilet area.
A Disabled supporters lounge is now open in the Learning Centre adjacent to the stadium for free tea and coffee before a match and Alun Francis the DLO is in attendance to talk to fans.
In April 2014, a Changing Places facility was installed at the stadium.
There is an audio commentary system for blind and partially sighted supporters. Contact the club for use of the audio described commentary system.
Arsenal Audio Programme Service for Blind and Partially Sighted Supporters - The Arsenal Audio Programme is now be available as a Podcast. The Podcast can be downloaded at: http://www.arsenal.com/membership/tickets/disabled-supporters-information-page
Induction loops are located around the stadium.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
For the detailed CAFE stadia report please click here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
Please upload any photos or any documents that help to explain your match day experience.
Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.
Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.
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