Stadium Information




Emirates Stadium


Arsenal Football Club,

Highbury House,

75 Drayton Park,


N5 1BU


Club / Stadium Contact for Disabled Supporters


Alun Francis

Telephone number

020 7704 4492

Email address

Website address

Disabled Supporters Group

Contact Name

Dave Knowleden

Telephone number

07806 285645

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking


The closest international airport is London Heathrow, however it is also reachable by Stansted Airport, Luton Airport and Gatwick Airport.


All TFL main bus routes are now wheelchair accessible. The main bus stops close to the stadium are located on Holloway Road, Nags Head, Seven Sisters Road, Blackstock Road and Highbury Corner. Further information is available through


National Rail have published links to the nearest stations to sporting venues including Arsenal see here for more information.


All London Style ’Black Cabs’ are now wheelchair accessible and can provide a suitable alternative to the bus or car. Suggested drop off points are either outside the Armoury Store or in Queensland Road at the entrance to the stadium car park.


For more information please visit the club website.


The stadium includes provision for match day parking for up to 100 disabled people holding valid Blue Disabled Parking Badges. Parking must be pre-booked in advance. Please note that due to the road closures around the stadium on match days, people using the stadium car park will have to ensure they arrive at least 1-2 hours before kick-off and, will be held back from leaving the car park for at least an hour after the game has ended.

Getting a Ticket


For information on purchasing a ticket please visit the Arsenal Website <click here>

Spectator Viewing areas



Wheelchair user


                  There are 240 spaces for wheelchair users on raised platforms located throughout the ground. This is made up of 227 for home fans and 13 for away fans. Approximately 150 of these spaces are available on a match by match basis.

The club provides a complimentary Personal Assistant ticket and they can be seated behind.



Blind and partially sightedA total of 200 seats are available and are allocated to both ambulant and blind/partially sighted supporters. Approximately 100 of these spaces are available on a match by match basis. These seats are heavily oversubscribed. All are sheltered and sightlines are good with no obstructed views. Audio descriptive commentary is available.






The conference, banqueting and meeting facilities include lift access from car park or podium level and induction loops for people who are deaf or hard of hearing. For further information please contact 0845 262 0004.


All conference, banqueting and meeting facilities are also fully accessible to disabled people.


There are accessible toilets; keys are required to get access. These are stewarded at all times.

For Assistance Dog users the stadium provides a dog toilet area.


A Disabled supporters lounge is now open in the Learning Centre adjacent to the stadium for  free tea and coffee before a match and Alun Francis the DLO is in attendance to talk to fans. 


In April 2014, a Changing Places facility was installed at the stadium. 



There is an audio commentary system for blind and partially sighted supporters. Contact the club for use of the audio described commentary system.


Arsenal Audio Programme Service for Blind and Partially Sighted Supporters - The Arsenal Audio Programme is  now be available as a Podcast. The Podcast can be downloaded at:

Induction loops are located around the stadium.

Useful Publications and Policies


For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.


For the detailed CAFE stadia report please click here.

Fans watching an Arsenal match.

Arsenal FC

Fans watching an Arsenal match.

More Stadium Photos

Sightlines from the home-supporting wheelchair user area.

Arsenal FC

Sightlines from the home-supporting wheelchair user area.

Level 2 wheelchair user spaces

Level 2 wheelchair user spaces

Guide dog toilet facilities

Guide dog toilet facilities

Accessible refreshment kiosk

Accessible refreshment kiosk

Accessible toilet

Accessible toilet

Accessible entrance

Accessible entrance



Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.


Please tell us about your match day experience - what was good, not good or could be improved.


Please upload any photos or any documents that help to explain your match day experience.


Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.


Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.


If you require assistance in using this section, please contact us by email at or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.


Translations provided automatically by Google



Amy Wilson

Match: vs Everton

Published: 6/4/2015


I have been to the Emirates many times with Everton and it is one of the better grounds for a disabled away supporter to visit. 

Firstly and quite importantly for me, the disabled away supporters are sat in the away end, so I can easily get to see my friends in the concourse prior to the game. Vitally, the view from the raised platform is one of the best from a wheelchair area that is located at the back row of lower tiers.  When fans who are in front of this platform stand up, there is no issues as the wheelchair users can still see above these standing supporters. The sightlines of the pitch are totally unobstructed too. Arsenal have proved that you can design a really good raised viewing area from the back of a stand, certain other clubs need to look at how well this works at the Emirates and replicate this design at their club. You can also get quite a number of wheelchairs and carers on this platform which is great, on Everton's last visit there in March 2015, there were at least 11 wheelchair supporters in attendance.

The disabled toilet is located near to the disabled bays and is very spacious and can only be accessed via a RADAR key.  The stewards are helpful and friendly too.

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Anthony Joy

Match: Lift access at Emirates Stadium

Published: 14/12/2014


Many of the frustrations felt by match going disabled fans (echoed in the comments on this page) surround the lifts at Emirates Stadium, with particularly wheelchair users being left to wait for long periods of time while non-disabled fans or catering staff used them to reach the hospitality areas or upper tiers.   This came to a head for me at the opening game of the season in August 2014 vs Crystal Palace 1730ko; I entered the ground at 1650 (40 mins before kick off), and still missed the start!


My frustrations led me to having a meeting with Arsenal's disabled liaison officer Alun Francis and Stadium manager John Beattie.  This was a productive meeting where it was highlighted that the stewards did not have a process or system through which they could enforce priority being given to disabled fans requiring the lift.   I suggested that each disabled fan has a registration ID card as a "purple member".  This could be used to access 2 lifts (one at either end of the stadium) that will be disabled fan only from 30 minutes before kick off time.  Each lift would go to basement level to ensure that those fans accessing either by the car park or podium level are picked up.  Permanent signs have been put up outside the lifts to inform fans and staff alike.  The system has been in place since 1st November vs Burnley, and the feedback from disabled fans has been very good.


Well done Arsenal for a practical approach to solving the problem. Little adjustment required but very effective.

Victory Through Harmony!

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Ross Hovey

Match: Season Ticket Holder

Published: 11/2/2013


Following previous comments in the year I want to Provide an update.


The DLO team has improved and is now expanded and far more Organised.

The seating area Has Been raised with safety barriers Which are of a Suitable height. Also I Understand They maybe made higher again.


The only negative element is the misuse of the lifts. Every week one has to wait while quite obviously ignorant non-disabled people use the lift over stairs. The stewards seem to have the "empowerment or courage" to explain the priority for disabled supporters.


Parking is good Also at the stadium or in the streets around the ground ..

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