Bayern Munich

 

Stadium Information

Club

Bayern Munich

Stadium

Allianz Arena

Address

Munich

Germany

Club / Stadium Contact for Disabled Supporters

Name

Kim Krämer

Telephone number

+49 (0)9384 7369051

Email address

Website address

Disabled Supporters Group

Contact Name

Kim Krämer

Telephone number

+49 (0)9384 7369051

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

The closest international airport is Munich Airport. Munich has many modes of public transport, including trains, buses and trams.

 

There is also a barrier-free route leading from the underground (U-Bahn station “Fröttmaning”) to the Arena. Lifts and escalators are available at the south end of the platform.

 

The vast majority of S-Bahn stations in Munich are also accessible.

 

There is accessible parking available located less than 25m from the main stadium entrance. A blue badge (EU model) is required to park there. Parking spaces are stewarded.

Getting a Ticket

 

For information about buying a ticket, please contact the club directly.

Spectator Viewing areas

 

Wheelchair userThere are 227 spaces for wheelchair users located in the West stand: sections 135-136 and 101-108 (spaces 1-98) and East stand: sections 116-126 (spaces 99-227). Sightlines are good, seats are sheltered, and there are no obstructed views. The club provides a complimentary ticket for Personal Assistants and they can be seated behind the wheelchair user.

 

 

Blind partially sightedThere are 20 spaces available for blind and partially sighted supporters situated in general allocation in Section 108 these are not sheltered. The club provides an audio descriptive commentary service and 20 headsets can be borrowed from the club (proof of disability will be used as a deposit).

The stadium does not permit guide dogs.

 

Ambulant disabledThere are 923 seats available for ambulant diasbled fans located in the general allocation in sections sections 108 and 215. Sightlines are good, seats are sheltered, and there are no obstructed views. Complimentary tickets for personal assistants are not provided. 

 

Home and away fans sit together.

Amenities

 

There are accessible refreshment kiosks available with lowered counters, situated 15m from the disabled fans areas.

 

There are 19 accessible toilets these can be accessed with the Euro Key Scheme key located near the wheelchair users' area. There are accessible toilets outside the stadium, close to the accessible parking area. There is level access to all the toilets, with grab rails and sufficient space for a wheelchair user and Personal Assistant.

Services

 

There is an audio descriptive commentary service available and the club provides 20 headsets to borrow. For further information about services, please contact the club directly.

 

Since October 1, 2016, FC Bayern has offered 20 spectacles with subtitles as well as an app for smartphones for deaf and hard of hearing fans. These two aids transport all verbal content of the stadium announcer, including safety instructions and advertising, before and during the game as well as through the half-time via subtitles. For further information about this service, please contact the club directly.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.

 

For the detailed CAFE stadia report please click here.

Disabled fans at Bayern Munich

Disabled fans at Bayern Munich

More Stadium Photos

Accessible seating area

Accessible seating area

Accessible seating area
Sightline from accessible seating area

Sightline from accessible seating area

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Michael Igoe

Match: Bayern Munich v Celtic

Published: 20/10/2017

 

I absolutely love this stadium, what an amazing sight approaching it at night.

The trip from the city centre to the stadium on the underground was very easy for my using an electric wheelchair, if you had some other mobility problem or use a manual chair the distance from the station to the stadium could be an issue.

The concourse is very spacious and I found getting to my seat (area) very easy. The viewing platform was fantastic.

I have noted some people had problems using the toilets I had no problem whatsoever, I just asked one of the many stewards they all seem to have keys and gave me access. The toilets were very spacious and clean.

There wasn't a lower part of the refreshment kiosk but everyone was very helpful.

I hope Celtic draw Munich again in future European competition, the city centre was great, food and drink exceptional and all the people great company.

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Mr Kim Krämer

Match: FC Bayern vs Arsenal

Published: 10/3/2017

 

Dear Mr Powell,

 

Thank you very much for sharing your Allianz Arena experience.

We feel deeply sorry about your toilet key adventure. Please accept our apologies. This should not happen at all.

We already had a conversation with the responsible security staff. Now we hope that this will not happen again.

For future cases please refer to the welcome zones east or west. The staffs have that special key, and the guys there can communicate in English.

The welcome zones are located on the same level as the wheelchair stands. You can find them quite easily by following the signs.

You also can find maps on www.allianz-arena.com for preparing before your journey to Munich.

 

Regarding the situation at the refreshment stands and your remarks we can promise that we will talk about that with the stakeholders at our next meeting in June this year.

 

In terms of the game as a tribal experience we recommend to order a ticket for the blocks 74-84 or 85-98, which are located close to the guest stands under the middle and upper rows within the north-west curve.

 

We hope and look forward to see you again in the Allianz Arena Munich!

 

Best wishes!

 

Kim Krämer

FC Bayern Munich

Disability Liaison Officer

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Steven Powell

Match: Bayern München v Arsenal, UEFA Champions League, Wednesday 15 February 2017

Published: 20/2/2017

 

The best thing about my visit as an Arsenal wheelchair supporter was the view. Excellent and unobstructed even when people stood in front at the back of the lower tier. There was easy access to the refreshment facilities after purchasing an Arena Card (cash isn't accepted). There are however no dropped counters and it was impossible to access the condiments from my wheelchair. I had to ask for assistance.

 

Access to the disabled toilets was completely unsatisfactory. Germany has a key system to access disabled toilets similar to the RADAR key in the UK. I had thought of buying one before travelling but I don't visit Germany that often and 20€ seemed a bit steep for a key I would only use very occasionally. I naively assumed that stewards in the ground would have a key. I was wrong.

 

Neither of the stewards responsible for my wheelchair platform - which contained the six wheelchair spaces allocated to travellng Arsenal supporters - had a key nor knew that a key was necessary to access the disabled toilets. Communication was hampered by my extremely limited German language skills. It would appear obvious to me at least that visiting wheelchair supporters from another country (other than Austria and Switzrland where the same key operates) are unlikely to have the necessary key.

 

The stewards' response was enraging. They both just shrugged and turned their backs on me. My need was becoming pressing. I was on the verge of wetting myself. Fortunately for me a security guard had observed my plight. She had a key. She escorted me to the disabled toilet and admitted me, showing where the button to operate the automatic door was located to exit after I'd finished. I was very grateful for her kindness, but to be placed in such a humiliating situation is completely unacceptable.

 

The wheelchair spaces for visiting supporters are not with non-disabled and ambulant disabled away supporters, but in the home section of the ground. I felt nor observed no threat to safety from the home supporters but this is unsatisfactory in my opinion. Football is a tribal experience. I want and welcome mingling, friendship and banter between rival supporters before and after the game. During the match I want to be with my own tribe however.

 

Getting to the ground by public transport is easy for wheelchair users. The Munich U-bahn is step-free street to train at many stations including that for the ground.

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Anthony Joy

Match: Bayern Munich v Arsenal, Champions League Group Stage, 04/11/15

Published: 5/11/2015

 

Wheelchair viewing area at the Allianz Arena

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Anthony Joy

Match: Bayern Munich v Arsenal, Champions League Group Stage, 04/11/15

Published: 5/11/2015

 

Arsenal's second matchday of the Champions League group stage gave us need to travel to Munich, to the Allianz Arena and familiar foes in Bayern Munich.  This was the third time in 4 seasons we have played Bayern so we werent elated at the draw (familiarity breeds comtempt etc) but knowing that the City of Munich would be a welcoming backdrop, with high quality beers to be consumed we travelled out to Bavaria in good spirits.

 

Getting There & Parking

Along with the 3,500 Arsenal fans I spent the afternoon of the game in and around the several bars and beer kellers off Marienplatz (main square).  The Allianz Arena is to the North of the City; Ive no idea about parking and to be honest I wouldnt recommend driving particularly when the stadium is reachable via the Munich transport system.  From Marienplatz U-Bahn station take the U6 (Blue) line to Frottmaning.  The journey will take just over 20 minutes, but be warned the closer you leave it toward kick off, the trains will increasingly be packed.   There is about a 4inch gap between platform and train but you should be ok if someone stands behind the wheelchair.   Both stations have lift access.  The journey cost around 8EUROs.  From Frottmaning station it is about a 10 walk to the stadium up a slight gradient.  When the weather is poor, a wheelchair user may struggle to get up the slope on their own.

 

Getting a Ticket

Our tickets were arranged through Arsenal. The tickets were both complimentary, and were positioned in the Osttribune. As with previous visits we sat in with the home Bayern fans, with the Arsenal travelling support positioned up in the 3rd tier.   Ive never had any previous issues having been in this position before. The view is good, and even when celebrating the goals I never felt uncomfortable in any way.

 

Spectator Viewing Areas

There are several wheelchair paddocks situtated all around the lower tier of the stadium.  You are positioned at the back of the tier (so raised up), and there is sufficient clearance from the row in front of you to allow a completely unobstructed view.  As mentioned you are surrounded by Bayern fans but we put up our Arsenal flag and sat happily with our shirts on display.

 

One thing that is confusing is the ticket says 225, which we took to mean block.  We were directed to the other end of the stadium by a steward toward block 238. It appears that the 225 is actually the wheelchair space which are visible in small signage you cannot see unless up close.   We had to walk half way around the stadium so be mindful that the number on the ticket is the space, not the block.  Companion seats are behind (set back around 3ft so you are not really within talking distance), and the seats are raised to see over the wheelchair.

 

Amenities

There are several diffferent kiosks behind the various wheelchair sections.  Queues are big and Bayern operate a cashless system (you have to buy a card).  The toilets are spacious and close to the viewing area but no steward nearby had a key. I had to wait and tailgate behind someone leaving the toilet.

 

After a very pathetic performance which saw Arsenal get walloped(!), we left a little early to get a headstart on the crowd to get the U-bahn back into Munich centre.  Previous experience of our last 2 visits meant we knew that the crowd waiting to get the train is enormous. In the dark and on a downward slope, in my opinion it is not safe as the crowd could easily swamp a wheelchair user.  They wouldnt know you are there unless they are immediately next to you.  We got the train back to Marienplatz and walked back to a bar near to our hotel on Karlzplatz for several consolatory drinks.

 

Munich in General

Assuming you fly into Munich, dont waste your money on a taxi.  The S8 (yellow) line costs 10.80EURO for a single journey to Haubahntof Central Station; its fully accessible and takes approx 40minutes into Munich Centre. 

 

We stayed at the Mercure Hotel off of Karlzplatz; while Im sure there are many other great alternatives Ive been back here twice as the standard of the accessible rooms is fantastic and its a great location for transport.

 

One of the staple things to do in Munich is visit the BeerKellers; and I did! ALL OF THEM! I suggest having dinner in Augustiner (get plate 41!), and sampled several litres of the local brew in both the Hofbrauhaus and Ratzkeller.   All of them have disabled access and accessible toilets;   If you are out and about the HERMES department store had an accessible toilet on floor 4.  If you want a little more regular pub, Kilians Irish bar has a lift that is operated by security.

 

The old style Bavarian streets are of course lined with rather big cobblestones.  The inevitable happened having enjoyed the hospitality of the Hofbrauhaus and I went flying!  Be careful.

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Matthew Law

Match: Bayern Munich vs Chelsea - 2012 UEFA Champions League Final

Published: 17/10/2014

 

As we went round the inside of the arena, every steward we showed our ticket to just pointed to the other side of the stadium and said 'around the other side'. That included the stewards who were round the other side who just pointed to where we had just come from.

 

This all distracted me slightly from taking in what, it has to be said was a breathtakingly impressive stadium. Our access floor, the entrance floor or ground floor if you like was in effect the second level of the arena. Meaning the whole of the tier beneath us must have been under ground level ie: it must all have been dug out when the stadium was constructed. This makes it a wheelchair users dream because the access floor all gives fantastic sightlines to the pitch. No lifts, ramps or steps to get to a higher place are required.

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Ulrich Hofmann

Match: FC Bayern - VfL Wolfsburg

Published: 12/6/2013

 

Hello CAFE Webmasters,

Here is our Stadium view (see photo below as uploaded).

Kind regards

Uli

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Ulrich Hofmann

Match: N/A

Published: 3/6/2013

 

Dear Dick,

Thank you for your comment. You are right. It is a little bit tricky to get a proper parking space for cars with a total height of more than 2,05m.
That's the reason why we established a parking card service, which is run by our special fan club for wheelchair users (ROLLWAGERL 93 E.V.).

info@rollwagerl.de

Many regards from Munich/Germany

Uli Hofmann

 

06/02/2012 10:47:06

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Dick Cochius

Match: N/A

Published: 3/6/2013

 

I have visited the Allianz Arena in Munich four years ago for a competition match between Bayern and Wolfsburg. I was using the disabled season ticket of a friend of mine. One problem I encountered was that with my van (Mercedes Sprinter standard height) I couldn’t access the parking garage with the disabled parking spaces. When we asked about it we could park at the same site as the touring busses, but had to pay extra for that. In the end I could get out of the van at the taxi-stand and bus stop in front of the stadium, because I didn’t have to park because only one of my two helpers could accompany me. But if I had one helper that evening it would have been another matter.

To enter the Arena I had to drive up a rather steep ramp/road. That is no problem for me, but I could imagine that quite a few disabled people would have trouble or high anxiety to drive up that ramp/road.

Once you’re up that ramp you’re at the top of the first ring. Proper spaces for wheelchair users are available on the entire first ring and they are shielded from the other supporters with fences. The spaces for wheelchairs are spacious. I was sitting at the height of the midline and had an absolutely perfect view of the match. Toilets for disabled were nearby and were the best toilets I have ever seen for disabled in a stadium. The toilets were huge and it even accommodated a stretcher for people who need it. Only problem I encountered was that you need a Euro-key for disabled toilets to access it and I didn’t have that, so it took a little while before I could enter the toilet.

 

22/01/2012 23:39:17

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